Privacy Policy
Last updated: 15 October 2026
Carley Renewables respects your privacy and is committed to protecting the personal information you provide to us.
This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.
Who we are
Carley Renewables provides solar panel installation, home battery storage and EV charger installation for homes & businesses across Hastings and the South East.
Carley Renewables is the trading name of Carley Renewables Limited, a company registered in England and Wales under company number 17159835. Our registered office is Unit 2.02 High Weald House, Glovers End, Bexhill-On-Sea, East Sussex, England, TN39 5ES.
For the purposes of UK data protection law, Carley Renewables Limited is the controller of the personal information described in this policy.
Contact details
Email: info@carleyrenewables.co.uk
Telephone: 07710 128477
Information we may collect
When you contact us, complete our Energy Profile, request information or become a customer, we may collect information including:
- your name;
- email address;
- telephone number;
- postcode and property location;
- information about your property;
- information about your current electricity use;
- the renewable energy services you are interested in;
- information about existing solar panels, batteries or EV charging equipment;
- details about what you would like your home energy system to achieve;
- correspondence between you and Carley Renewables;
- information required to prepare a quotation, assess a property or carry out an installation.
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and website activity where this is provided through our website hosting, security or analytics systems.
How we use your information
We use personal information where it is necessary to:
- respond to an enquiry;
- review your Energy Profile;
- contact you about the services you have asked us about;
- assess whether a property or proposed installation may be suitable;
- arrange surveys, appointments or installations;
- prepare quotations and proposals;
- provide solar panel, battery storage or EV charging services;
- provide customer support following an installation;
- administer our relationship with customers;
- maintain appropriate business and financial records;
- protect our website and systems from misuse or security threats;
- comply with legal, regulatory, tax or insurance requirements.
Submitting an enquiry does not automatically add you to a general marketing list.
Our lawful basis for using your information
Depending on why we are processing your information, we may rely on:
Steps before entering into a contract
For example, where you ask us to assess your requirements, provide information, arrange a survey or prepare a quotation.
Performance of a contract
Where you become a customer and we need your information to provide the agreed services.
Legitimate interests
Where necessary for reasonable business administration, customer service, security, record keeping and improving how our services operate, provided those interests do not override your rights.
Legal obligation
Where we are required to retain or process information to comply with applicable law.
Consent
Where we specifically ask for your permission, for example for certain types of marketing or optional cookies. You can withdraw consent at any time.
Marketing
We will not add you to a marketing list simply because you complete our Energy Profile or make an enquiry.
If we would like to send you ongoing marketing by email or text, we will ask you separately where consent is required.
You can withdraw marketing consent at any time by contacting us or by using any unsubscribe option provided in a marketing message.
Providing contact details for the purpose of receiving a quotation or response to an enquiry is not treated by us as automatic consent to receive unrelated marketing.
Who we share information with
We do not sell your personal information.
We may share information with trusted suppliers or service providers where this is necessary to operate our business or provide the service you have requested. These may include:
- website and hosting providers;
- enquiry and customer communication systems;
- email and telecommunications providers;
- IT and software providers;
- security and spam protection services, such as Google reCAPTCHA;
- website font providers, such as Google Fonts;
- installers, contractors or technical partners involved in delivering your project;
- professional advisers such as accountants or insurers;
- regulatory, legal or public authorities where disclosure is required by law.
Where another organisation processes personal data on our behalf, we expect it to handle that information securely and only for the purposes for which it has been provided.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information that does not result in a customer relationship will normally be retained for up to 24 months after our last meaningful contact, unless there is a reason to keep it for longer.
Where you become a customer, some information may need to be retained for longer because of warranty, installation, accounting, tax, insurance or legal requirements.
Information is deleted or securely disposed of when it is no longer reasonably required.
Protecting our enquiry form
Our Energy Profile and enquiry form are protected by Google reCAPTCHA, which helps us tell genuine enquiries apart from automated spam.
reCAPTCHA works by collecting information about your device and how you interact with our website, such as your IP address, browser and device details, and sending it to Google for analysis. Google may process this information outside the United Kingdom.
We use reCAPTCHA on the basis of our legitimate interest in protecting our website and enquiry systems from spam and misuse.
Google’s use of this information is covered by the Google Privacy Policy and Google Terms of Service.
Website fonts
Our website uses fonts provided by Google Fonts. When you visit our website, your browser connects to Google’s servers to load these fonts, which means your IP address and basic browser information are shared with Google. Google may process this information outside the United Kingdom.
We use Google Fonts on the basis of our legitimate interest in presenting our website consistently and clearly across different devices.
More information is available in the Google Fonts FAQ and the Google Privacy Policy.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No online system can be guaranteed to be completely secure, but we limit access to personal information to people and service providers who have a legitimate reason to use it.
International data transfers
Some of the software and service providers used to operate our website or communications may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
Cookies and website technology
Our website may use cookies and similar technologies for essential website operation, security, performance and, where enabled, analytics.
Where consent is required for non-essential cookies, these should only be used after you have made the relevant choice.
You can also control or delete cookies through your browser settings.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information in certain circumstances;
- ask us to restrict how information is used;
- object to certain uses of your personal information;
- receive certain information in a portable format;
- withdraw consent where we rely on consent.
There is normally no charge for exercising these rights.
To make a request, contact us using the details at the top of this policy.
Complaints
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
You can find information about your rights and how to make a complaint at the ICO website.
Changes to this privacy policy
We may update this privacy policy when our services, systems or legal obligations change.
The latest version will always be published on this page, together with the date it was last updated.